Subcontractors
Sub-processor
The processor uses the following sub-processors as part of the processing of data for the client:
To use the software nele.ai:
Anthropic: Manufacturer and Service Provider: Anthropic PBC, 548 MarketStreet, PMB 90375, San Francisco, CA 94104, United States; Models: Claude 5 Opus, Claude 4.8 Opus, Claude 4.7 Opus, Claude 5 Sonnet, Claude 4.6 Sonnet, Claude 4.5 Haiku; Privacy Policy: https://www.anthropic.com/legal/privacy; Data Processing Agreement: https://www.anthropic.com/legal/commercial-terms; Terms of Use: https://www.anthropic.com/legal/aup; General Terms and Conditions: https://www.anthropic.com/legal/commercial-terms. Excerpt of Certificates: SOC-2
AWS Bedrock: Manufacturer: Anthropic PBC, 548 MarketStreet, PMB 90375, San Francisco, CA 94104, United States; AI Models: Claude 4.6 Sonnet, Claude 4.5 Haiku; Server Environment Provider: Amazon Web Services, Inc., 410 Terry Avenue North, Seattle WA 98109, United States; Privacy Policy: https://aws.amazon.com/de/privacy/; Data Processing Agreement: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/; Terms and Conditions: https://aws.amazon.com/de/service-terms/; Certificates: SOC 1, SOC 2, SOC 3, ISO 27001, ISO 27017, ISO 27018, ISO 27701, BSI C5 Attestation.
Azure: Manufacturer: OpenAI Ireland Ltd, 117-126 Sheriff Street Upper, D01 YC43 Dublin 1, Ireland; Models: GPT-5.6 Sol, GPT-5.6 Terra, GPT-5.6 Luna, GPT-5.5, GPT-5.4, GPT-5.1, GPT-5, GPT-5 mini, GPT-5 nano, GPT-4.1, GPT-4.1-mini, GPT-4.1-nano, Azure Speech - Fast Transcription; Service Provider: Microsoft Ireland OperationsLimited, One Microsoft Place, South County Business Park, Leopardstown, Dublin18, D18 P521, Ireland; Data Privacy Policy: https://azure.microsoft.com/de-de/support/legal/ / https://privacy.microsoft.com/de-de/privacystatement; Data Processing Agreement: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA; Sub-processors: https://aka.ms/Online_Serv_Subcontractor_List.; Excerpt of Certificates: Certificates: SOC-2
Brave Search API: API access to an AI-powered search function. Processing includes providing search results for queries, analyzing data to optimize search algorithms, and assisting with filtering and sorting information based on user preferences. The Zero-Data-Retention Policy can be enabled, which, to the extent permitted by law, completely excludes the storage of search query logs; Service Provider: Brave Software Inc., 580 Howard St. Unit 402, 9410 San Francisco, USA; Website: https://brave.com/search/api/; Privacy Policy: https://search.brave.com/help/privacy-policy; Data Processing Agreement: Provided by the service provider; Third-Country Transfers: EU/EEA - Standard Contractual Clauses: Provided by the service provider.
ElevenLabs API: The ElevenLabs API (application programming interface for using ElevenLabs' features) enables AI-powered speech synthesis (text-to-speech), including realistic voices, customization of voice parameters, creation of custom voice profiles, and voice cloning; Service provider: Eleven Labs Inc., 169 Madison Ave #2484, 10016 New York, USA; Legal basis: Legitimate interests (Art. 6 para. 1 s. 1 lit. f) GDPR); Website: https://elevenlabs.io; Privacy policy: https://elevenlabs.io/privacy-policy; Data processing agreement: https://elevenlabs.io/de/dpa; Basis for third-country transfers: Standard contractual clauses https://elevenlabs.io/de/dpa.[TS1]New 16.04.2026
Open AI: Manufacturer and Service Provider: OpenAI Ireland Ltd, 117-126Sheriff Street Upper, D01 YC43 Dublin 1, Ireland; Models: GPT-5.6 Sol, GPT-5.6 Terra, GPT-5.6 Luna, GPT-5.5, GPT-5.4, GPT-5.4-mini, GPT-5.4-nano, GPT-5.2, GPT 5.1, GPT-4.1, GPT-4.1-mini, GPT-4.1-nano, GPT Image 2; Privacy Policy: https://openai.com/policies/privacy-policy/; Data Processing Agreement: https://openai.com/policies/data-processing-addendum/; Terms of Use: https://openai.com/policies/terms-of-use/; Service Terms: https://openai.com/policies/service-terms/. Certificates (excerpt): SOC-2
Google: Manufacturer for the models Gemini 3.5 Flash, Gemini 2.5 Flash Image, Gemini 2.5 Pro, Gemini 2.5 Flash: Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland; Manufacturer for the models Mistral Small, Mistral Medium 3: Mistral AI, 15 rue des Halles, 75001 Paris, France; Manufacturer for the models Claude 5 Opus, Claude 4.8 Opus, Claude 4.7 Opus, Claude 5 Sonnet, Claude 4.6 Sonnet, Claude 4.5 Haiku: Anthropic PBC, 548 Market Street, PMB 90375, San Francisco, CA 94104, United States; Service Provider: Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland; Models: Gemini 3.5 Flash, Gemini 2.5 Flash Image, Gemini 2.5 Pro, Gemini 2.5 Flash, Mistral Small, Mistral Medium 3, Imagen 4, Imagen 4 Ultra, Claude 5 Opus, Claude 4.8 Opus, Claude 4.7 Opus, Claude 5 Sonnet, Claude 4.6 Sonnet, Claude 4.5 Haiku; Privacy Policy: https://policies.google.com/privacy/; Data Processing Agreement: https://business.safety.google/processorterms/?hl=de; Terms of Service: https://policies.google.com/terms. Certificates Excerpt: SOC-2 and BSI C5 attestation
Microsoft Azure: Services in the area of providing IT infrastructure and related services (e.g., storage space and/or computing capacities) for the purpose of hosting customer data; Service Provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland; Website: https://azure.microsoft.com/; Privacy Policy: https://www.microsoft.com/de-de/privacy/privacystatement; Data Processing Agreement: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA. Certifications: SOC-2 and BSI C5 Attestation
Mistral AI: API access to AI-based services designed to understand and generate natural language and associated inputs and data, analyze information, and make predictions ("AI," i.e., "Artificial Intelligence," is to be understood in the applicable legal sense of the term); Manufacturer and Service Provider: Mistral AI, 15 rue des Halles, 75001 Paris, France; Models: Mistral Large 3, Mistral Medium 3.5, Mistral Small 4; Website: https://mistral.ai/; Privacy Policy: https://legal.mistral.ai/terms/privacy-policy; Data Processing Addendum: https://legal.mistral.ai/terms/data-processing-addendum; List of Sub-processors used by Mistral AI: https://trust.mistral.ai/.
Scaleway Generative APIs: Interface access (API) to AI-based services designed to understand and generate natural language and related inputs and data, analyze information, and make predictions ("AI", i.e., "Artificial Intelligence", is to be understood in the applicable legal sense of the term); Service Provider: Scaleway S.A.S., 8 rue de la Ville l'Evêque, 75008 Paris, France; Website: https://www.scaleway.com/; Privacy Policy: https://www.scaleway.com/en/privacy-policy/; Data Processing Agreement: https://www.scaleway.com/en/contracts/; List of Sub-processors used by Scaleway: https://www.scaleway.com/en/subprocessorlist/
Hetzner: Services in the field of providing IT infrastructure and related services (e.g., storage space and/or computing capacities); Service Provider: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany; Website: https://www.hetzner.com; Privacy Policy: https://www.hetzner.com/de/rechtliches/datenschutz; Data Processing Agreement: https://docs.hetzner.com/de/general/general-terms-and-conditions/data-privacy-faq/. Certificates Excerpt: SOC-2
Brevo: Email sending and automation services; Service Provider: Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin, Germany; Website: https://www.brevo.com/; Privacy Policy: https://www.brevo.com/legal/privacypolicy/; Data Processing Agreement: Provided by the service provider. Excerpt of Certificates: SOC-2
To operate the marketing website www.nele.ai:
Webflow: Creation, administration and hosting of websites, online forms and other web elements; service provider: Webflow, Inc. 208 Utah, Suite 210, San Francisco, CA94103, USA; website https://www.webflow.com; Privacy statement: https://webflow.com/legal/euprivacy-policy; Data processing addendum & standard contractual clauses: https://webflow.com/legal/signdpa.