FAQ
Where can I download my invoices?
Invoices can be downloaded from the manage.nele.ai administration interface under Account -> Invoices.
Where can I find documents for the press?
Press materials can be found at nele.ai/company.
Who can I contact if I have questions about data protection?
If you have any questions regarding data protection, please contact Dr. Thomas Schwenke exclusively via e-mail at datenschutz@nele.ai.
How quickly are support requests responded to and how long does it usually take for issues to be resolved?
Our service hours are Monday through
Friday from 9 a.m. - 5 p.m.
Processing time is usually 48 hours (on business days).
How can I cancel?
You can easily cancel in the administration interface of manage.nele.ai under Account -> Cancel.
How can I send suggestions for improvement?
Feel free to send us your ideas and suggestions for improvement via the contact form.
We would be very happy if you would like to help us improve and further develop nele.ai.
Once a month, we raffle off a budget for nele.ai among all submissions of suggestions for improvement.
Does my feedback have an impact on the further development of nele.ai?
By all means! We are happy if you help us to improve and develop nele.ai.
Among all suggestions for improvement we raffle a budget for nele.ai once a month.
In which countries is nele.ai available?
Nele.ai is available in almost all countries of the world. Exceptions are Russia, China and North Korea.