Knowledge Base (RAG)
Make corporate knowledge secure and easily accessibleMake corporate knowledge accessible securely and easily
Benefits at a glance:Benefits at a glance:
- Transparency: Corporate knowledge becomes accessible to the entire company and is available quickly.
- Efficiency: Rapid information retrieval improves workflows and increases employee productivity.
- Ease of use: Simplified information retrieval optimizes workflows and boosts team productivity.
- Administrative control: The release and management of information remain centrally controllable.
- Data protection: GDPR-compliant solution with maximum protection, even for business-critical data.
Challengechallenge
Corporate knowledge is often hidden within complex file structures, extensive wikis, or intranet pages. To find the information you need, you usually have to have some idea of what you are looking for, how to start the search, and where the information is located.The knowledge available in companies is often hidden in complex file structures, extensive wikis or on intranet sites. To get the information you need, you usually have to have a certain idea of what you're looking for, how to start the search, and where the information you need is.
Solutionsolution
nele.ai provides a solution that makes corporate knowledge easily accessible using knowledge bases and artificial intelligence (AI). These knowledge bases utilize the technical process known as Retrieval Augmented Generation (RAG). To use this feature, your administrators must first upload all relevant documents in the nele.ai management area. Supported file types include EPUB, JSON, JSONL, PDF, XLSX, CSV, DOCX, and TXT. You can create multiple knowledge bases and assign them to individual members.nele.ai provides a solution that makes it easy to access corporate knowledge using knowledge databases and artificial intelligence (AI). The knowledge databases are the technical process “Retrieval Augmented Generation”/RAG. To use this option, you must first upload all relevant documents to the administration area of nele.ai by an administrator. Supported file types include EPUB, JSON, JSONL, PDF, XLSX, CSV, DOCX, and TXT. You can create various knowledge databases and assign them to individual users.
For example, questions such as "How do I request time off?", "What is the procedure for damaged deliveries?", or "Who is responsible for team conflicts?" can be answered, provided you have embedded the relevant information beforehand.For example, questions such as “How do I apply for vacation?” , “What should be done if the delivery is damaged?” or “Who is responsible for conflicts within the team?” will be answered, provided that you have embedded the information beforehand.
Uploaded data is processed so that it can be combined with any AI model. It is embedded on secure servers in Germany. This process does not involve training the AI, but rather creating so-called embeddings. When you select a knowledge base in nele.ai and enter a question or instruction, your input is compared against the embedded information. The system then extracts the relevant section from the documents. These results are provided to the AI model along with your input or question, allowing the model to be better informed when answering your query.The uploaded data is prepared in such a way that it can be combined with any AI model. They are embedded in secure servers in Germany. This process does not include training the AI, but the creation of so-called embeddings. When you select a knowledge base in nele.ai and type in a question or statement, your input is matched with the embedded information. The system then extracts the relevant section from the documents. The results are made available to the AI model along with your input or question, making the model better informed to answer your question.
Please note that when a knowledge base is selected, the system can only draw upon the information you have provided. It cannot answer general questions that fall outside the scope of your provided content.Please note that when you select a knowledge base, only the information you have provided can be used. General information that is outside of the content you have provided cannot be answered.
You can access this knowledge directly via the nele.ai chat window. Simply select the appropriate knowledge base and ask your question. The system will then provide you with the relevant answer. Internal data never leaves the secure environment, as neither prompts nor results are used to train the selected AI provider.You can access this knowledge directly via the nele.ai chat window. Select the appropriate knowledge base and ask your question. The system will then provide you with the appropriate answer. Internal data does not leave the safe area, as neither requests (prompts) nor results are used to train the selected AI provider.
GDPR-compliant document storageGDPR-compliant document storage
Today, companies must handle their data in strict accordance with data protection regulations to ensure that sensitive information remains within the company's secure environment.Companies today must handle their data strictly in accordance with data protection regulations to ensure that sensitive information remains within the company's secure area.
The nele.ai platform securely stores all documents, prompts, and results on servers in Germany. As a result, they are subject to the strict regulations of the General Data Protection Regulation (GDPR). Furthermore, we have agreements with all AI service providers to ensure they do not use the data.The nele.ai platform securely stores all documents, prompts and results on servers in Germany. As a result, they are subject to the strict regulations of the General Data Protection Regulation (GDPR). In addition, there are contracts with all AI service providers that ensure that they do not use the data.
In addition, we conduct regular data protection audits. Naturally, a data processing agreement (DPA) is in place for all third-party data processing. These measures guarantee the protection of personal and business-critical information.We also carry out regular data protection checks. There is, of course, an order processing contract (AVV) for all data processing by third parties. These measures guarantee the protection of personal and business-relevant information.
Using the knowledge basesUsing knowledge databases
To grant employees access to stored information, the "Knowledge Base" feature must first be activated by an administrator.In order to give employees access to the stored information, the “knowledge database” function must first be activated by the administrator.
Once enabled, the relevant knowledge bases can be created, and documents can be uploaded and embedded. Employees can then access the information in these documents via the knowledge base (RAG).Once approved, the corresponding knowledge databases can be created, documents uploaded and embedded. Employees can then access the information in these documents.
Employees enter a question, select the knowledge base, and the AI responds using only the information contained within those documents. Data from the internet is not used to generate answers.Employees enter a question, select the knowledge database and the AI only answers with the information contained within the documents. Data from the Internet is not used to answer.
Application example: New employee onboardingUse case: Onboarding new employees
For example, you can use AI support to improve your onboarding process. This makes the integration process for new team members significantly simpler and faster. To do this, you can create a dedicated knowledge base containing all essential onboarding information. New team members gain access to this database and can retrieve the information they need by asking a simple question. Questions like "Are there opportunities for further training during my probationary period?", "Under what circumstances can I take special leave?", or "Which travel expenses are reimbursed?" can be easily clarified.For example, you can improve your onboarding process with the help of AI. The onboarding process for new team members can thus be significantly simplified and accelerated. For this purpose, a separate knowledge database can be created, which contains all important familiarization information. The new team members get access to this database and can retrieve the information they need by asking a simple question. Questions such as “Are there opportunities for continuing education during my probationary period?” , “Under what circumstances can I take special leave?” , “What travel expenses are reimbursed?” can be easily clarified.
Another example of a service would be support with product selection by answering specific questions. For instance, a question could be: "Which product is best suited for operation at 1,000 rpm in an environment with sub-zero temperatures?"Another example of a service would be to help you choose a product by answering specific questions. For example, a question could be: “Which product is best suited to run at 1000 rpm in an environment with sub-zero temperatures?”
A similar example would be a customer needing advice on selecting the right lubricant for a machine that operates continuously at high temperatures. A relevant inquiry might be: "Can you recommend a lubricant that maintains its performance even under continuous stress in an environment with temperatures above 200°C?"A similar example could be that a customer could need advice to select the right lubricant for a machine that works continuously at high temperatures. A corresponding request could be: 'Can you recommend a lubricant that will maintain its performance even when used continuously in an environment with temperatures above 200°C? '”
Employees no longer have to laboriously search through folders and text documents; instead, they receive the information they need directly.Employees no longer have to laboriously work their way through folders and text documents, but receive the information they are looking for directly.
Summarysynopsis
Secure and intelligent access to information is indispensable in modern corporate information management. With its knowledge bases and advanced AI technologies, nele.ai provides the ideal foundation for this.Secure and intelligent access to information is essential in corporate information management today. With its knowledge databases and advanced AI technologies, nele.ai offers the ideal conditions for this.
This mix creates significant added value for companies. Organizations are specifically turning to solutions like the nele.ai knowledge base to boost productivity and efficiency without compromising security and data protection standards.This mix creates great added value for companies. Organizations specifically rely on solutions such as the nele.ai knowledge database. As a result, they increase productivity and efficiency without neglecting security and data protection standards.